Contact Ally.
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Auto financing support.
Get quick, easy answers to most common Ally Auto financing questions .
General Auto
1-888-925-2559
Monday – Friday, 8 am – 11 pm ET
Saturday, 9 am – 7 pm ET
Outside the U.S.
+1-316-652-6430
Fax
1-866-584-2047
To mail vehicle payments or documents, use our mailing address .
Bank support.
Get quick, easy answers to most common Ally Bank questions .
General Bank
Outside the U.S.
+1-757-247-2559
To mail documents, deposits or endorsed checks, use our mailing address .
Invest support.
Get quick, easy answers to most common Ally Invest questions .
General Invest
1-855-880-2559
Monday – Friday, 7 am - 10 pm ET
Saturday, 9:30 am - 6 pm ET
Outside the U.S.
+1-818-459-4591
To mail checks, forms or letters use our mailing address .
Credit card support.
Get quick, easy answers to most common Ally Credit Card questions .
As of 9/25/25, Ally Credit Cards are issued by Merrick Bank. Learn more
Billing and account questions or report fraud
1-888-366-2559
Open 24/7.
To mail documents or credit card payments, use our mailing address .
Home loan support.
Existing home loans and servicing
1-866-401-4742
Monday – Friday, 8:30 am - 8 pm ET
Saturday, 8:30 am - 1 pm ET
Other contact info.
Giving back.
Corporate Citizenship
Investor relations.
Suppliers.
Corporate services.
For middle market companies.
Dealer services.
Grants.
Advertising and marketing.
News media.
Our media team is here to help with general questions about Ally and can’t access personal account info. For help with your account, reach out to one of our dedicated teams.
Manage privacy preferences.
Control how we share your personal information and manage how we market to you.
Log in , go to Profile and Settings. Select Profile and Settings in the menu, then Privacy Preferences. Or call us anytime at 1-800-204-2197 .